Why feel guilty about a sale?

I came home last night to find I had just sold a favorite necklace.  I was thrilled to receive the email from Artfire and PayPal informing me of the sale.

When I viewed the details of the sale, I realized the customer lives in New York and had paid about $7.50 in sales tax, I immediately felt a little guilty.  Why?  I don’t know.  It’s not my fault we both live in New York!

Nevertheless, it nagged at me that between the shipping and sales tax fees she had paid an additional $12.50 or so.  That seemed like a lot to me.

What I decided to do, and it may have been necessary and unprofessional of me, was to make a pair of matching earrings and include them in her package for free.  I hope she likes them.

In any case, it made me feel better.

Necklace with the free earrings

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About zoraidabros

I'm Zoraida and I design and create handmade, one of a kind jewelry. My work is inspired by the art of ancient world cultures that have endured the shifting trends of fashion. I prefer to work in copper and semi precious gemstones but also appreciate fine lamp work beads, wood and other artistically crafted materials. Please visit my studio at http://zoraida.artfire.com and my website at http://zoraidajewelry.com
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13 Responses to Why feel guilty about a sale?

  1. Dianna says:

    So nice of you. I’m sure that she will appreciate the surprise!

  2. Deb Fredericks says:

    I believe that you did what you felt you should. I would certainly feel the same way and am sure she’ll be delighted!

  3. Diane says:

    No, you are not ridiculous at all! You’re very sweet & conscientious, as well as very customer service oriented! You have a very lucky customer! I hope she loves the bonus. ^_^

  4. What a great idea, Zoraida! I’m sure she will be thrilled with the earrings and will always remember that little extra you included. And congratulations on the sale!

  5. Hellopalz says:

    Gorgeous earrings that goes well with this chain! why wouldnt she like it? NY city with all those taxes and yet ppl love it there…now i know why

  6. Linda says:

    Of course she’ll appreciate it…and who knows maybe become a repeat customer???

  7. She will appreciate the added touch and come back for more. Along with telling her friends. It’s not why you did it but I think that what comes around goes around

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